Make Up Your Mind

The other day I had a woman call in who definitely didn’t know what she wanted. I had to be very careful as we are non-advised sales. All I can do is give information about our policies after the customer has said what they want covered. Well this woman could not make up her mindContinue reading “Make Up Your Mind”

Questions

When a customer calls in to us they hear an IVR recording before they get through to an agent. It tells them the company name and gives a bit of information about the company. After this they get through to an agent who proceeds to answer any queries they may have. Answering questions is anContinue reading “Questions”