When a customer calls in to us they hear an IVR recording before they get through to an agent. It tells them the company name and gives a bit of information about the company. After this they get through to an agent who proceeds to answer any queries they may have. Answering questions is an everyday part of the job. There are multitudes of customers calling each and every day with all sorts of questions, from the most technical to the utterly sublime.
Here are a few of the questions we are faced with on a regular basis:
‘Do you know if it’s covered under my home insurance?’
‘I don’t know anything about your home insurance so I can’t possibly answer that question.’
‘£12 for the year? What does that mean?’
‘It means it’s £12 for the year.’ Was my reply.
‘I love the way it says from £2.50 a month. Ha ha..’
‘If you press the button where it says ‘find out more’ you’ll see it’s £2.50 month with an excess or £5 month without an excess. It’s all very clear.’
‘I’m calling about the plumbing cover. Is this building insurance?’
‘No. It’s plumbing cover. Building insurance covers your building. That’s why it’s called building insurance.’
‘I’m looking at the cover that’s £6 a month. Can you tell me the price?’
‘£6 a month just like it says.’
‘Is that the chiropodist?’
‘I’d like to order the next batch of bird seed for my budgie. Has is it come in yet?’
‘I take it you have my details in front of you?’
‘No. You haven’t even told me your name yet, never mind your address.’
‘There’s nothing wrong at the moment. I know it won’t cover pre-existing problems. I have a dripping tap – can you send someone out now?’
‘What do you mean ‘natural gas’?’
‘Is there a gas metre in your home?’ I asked.
‘I don’t know. How am I going to know that?’
‘Can you tell me who my water board is?’
‘Can you put me through to an overseas number?’
‘I’m trying to get through to…but they’ve got an 0845 number. Yours is a Freephone number, so can you put me through?’
And I work for an insurance company.
Published by Mandee
I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer.
EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc.
I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example.
Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover.
The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant.
I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings.
Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.
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