Questions

When a customer calls in to us they hear an IVR recording before they get through to an agent. It tells them the company name and gives a bit of information about the company. After this they get through to an agent who proceeds to answer any queries they may have. Answering questions is anContinue reading “Questions”

Do You Know Your Own Home?

Customer called up today asking for boiler cover. Nothing unusual about that. It’s one of our main policies. ‘Is it natural gas from the metre?’ I asked. ‘I don’t know.’ I changed the format of the question. ‘Do you get the gas piped in from the mains? Or is the boiler LPG or oil?’ ‘Oh.Continue reading “Do You Know Your Own Home?”