Crap Day

I had a few unnecessary calls today. People telling me they had insurance with other companies and asking me what they were covered for. How the hell do I know? ‘Ring the other company’ I politely suggested. Yes, I was polite. It is very difficult at times.

Well, I guess that some people think that we are the fountain of knowledge and know everything about every body else, even what insurance policies random people in the street happen to have with other companies.

I wonder if the other companies were 0845 numbers? Ours is a free phone number. I suppose these people thought it best to ring an 0800 number and harass us about their other-company insurance policies. Maybe they frequently have other-worldly experiences. There’s obviously something wrong.

Next time I buy a top from Debenhams I’ll take it into M&S to return or ask questions about it. I pass M&S on my way to work. So it will be easier. I’m sure they’ll help, being the company that didn’t sell it to me.

Okay. Enough of the sarcasm. I wonder what type of calls the 118 services get? That would be interesting. But then there is a charge to call them. That would filter some of the more lazy peple out. There will still be those that don’t realise they’re being charged.

If you’re on Cable do you ring Sky? Would you ring Virgin to see what service you have on Sky? Those of us with intelligence would say no, we would ring the company we have the service with. Unfortunately some people don’t think like this.

Categories: Call CentresTags: , ,

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