Questions And Answers

We have to ask customers a multitude of questions at the call centre, to get the answers we need to set up the policy they require. Here are a few examples of the questions I ask and the answers I get:

ME ‘Can I have your full address please?’
CUSTOMER ‘Errr. Ummmmm. Errr. I think it’s…’

ME ‘Can I have your full address please?’
CUSTOMER ‘It’s sw10.’

ME ‘What’s the model of your boiler?’
CUSTOMER ‘It’s a combi.’

ME ‘What’s the model of your boiler?’
CUSTOMER ‘That’s a good question.’

ME ‘What’s the model of your boiler?’
CUSTOMER ‘It’s one of them on the wall.’

ME ‘Can I have your policy number please?’
CUSTOMER ‘The originators number is…’

ME ‘Can I have your policy number please?’
CUSTOMER ‘My phone number is…’

ME ‘Can I have your policy number please?’
CUSTOMER ‘I phoned your number.’

ME ‘Can I take the reference off the letter? It starts with the letters…’
CUSTOMER ‘There’s a number at the side. It’s 010287…’

The worst one out of all of them? For me it’s the address. There are too many adults in the UK who do not know what their full address is or what the term ‘full address’ means. It’s shocking. But this is what we have to deal with every day.


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Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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