Yes! I’ve got the weekend off! This is a rare occurence so far this year. I aim to put my feet up and chill.
One thing I’ve noticed as soon as I got up this morning, is that my throat is not sore. The last two days my throat has felt like it’s been washed by a scouring pad. I think it’s down to the fact that we have been so busy at work.
For anyone who doesn’t know, our call centre, like many others, is authorised by the FSA. They now have more powers than ever for closing companies down. As such my company decided to retrain everyone and then brought out new scripts for us to read when setting up policies.
The new procedures are better. Safer for both us and the customer. However, the scripts are quite long.
The FSA requires companies to advise customers of quite a lot of information when they buy a policy. All of this information is crammed into a 12 page script. A straight forward policy set up can take anything from 10-15 minutes. However, as anyone who sets up policies knows, it’s very rarely straight forward.
Most customers have questions. Especially the ones who can’t be bothered to read. I especially like the customers who say they are looking at the internet and want to know what the price of the policy is and what it entails. I always start with “As it says on the internet…”.
My longest call so far was 2 minutes short of an hour.
The last few weeks have been one call after another, with a lot of sales being set up. If you can imagine reading out a 12 page script several times a day every day, you can imagine how sore my throat has been lately.
I’m soooooo looking forward to my week off at the end of March!
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Published by Mandee
I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer.
EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc.
I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example.
Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover.
The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant.
I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings.
Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.
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