Mystery Shoppers

We’ve had a mystery shopper phoning us at work. I’ve spoken to him a few times, and so have some of my colleagues. We know it’s the same person as he always asks us to comment on our main competitor!

Each time he phones he’s asking about a different policy. Usually one that’s on the internet. He always complains about the price. Asks us to match our competitors price, and then asks us to comment on our competitors policies. When I politely explain that I cannot comment on another company’s policy, as I am not trained on them, he gets quite aggressive and insulting.

He thinks I should have all the details of what other companies are offering, and should be comparing the policies immediately. He doesn’t seem to realise that the FSA have put a stop to this ‘slagging off’ other companies, which used to occur so often in the past.

I wonder how many times I shall speak to him this week.

Categories: Call CentresTags: ,

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