Yet again we have script changes. The be all and end all gospel of the call centre has again been changed. Don’t get me wrong, this is a good thing this time. Because we are regulated by the Financial Conduct Authority (what a mouthful) we are obligated to give a certain amount of information toContinue reading “Script Changes”
Tag Archives: Changes
Late Information
We were given information at work today that we should have had at least a week ago, in most cases, but 3 months ago in one case. Price changes that went live yesterday. DPA changes that went live last week. Changes to certain policies that went live 27 March for the first stage, and 1Continue reading “Late Information”
Change of Address
Why don’t people advise us when they move? I found a policy for a customer who had moved out of the property 8 years ago. The customer had not informed us, but a refund was expected. My company will probably refund the amount since the customer left the property. But why should we? Personally IContinue reading “Change of Address”
Natural Matrix 