Yet again we have script changes. The be all and end all gospel of the call centre has again been changed. Don’t get me wrong, this is a good thing this time. Because we are regulated by the Financial Conduct Authority (what a mouthful) we are obligated to give a certain amount of information toContinue reading “Script Changes”
Tag Archives: script
Script Changes
As we are regulated by the FCA we have a script to follow when setting up a sale. In fact, there’s a bloody script for everything, but the main one is for a new policy. Anyway, this script is 12 pages long. Luckily we don’t have to read every word. A lot of it isContinue reading “Script Changes”
