Script Changes

As we are regulated by the FCA we have a script to follow when setting up a sale. In fact, there’s a bloody script for everything, but the main one is for a new policy. Anyway, this script is 12 pages long. Luckily we don’t have to read every word. A lot of it is guidelines and notes for us agents.

Quite frequently they change or update the script. Usually it’s a few words or a sentence here and there. Nothing major. But sometimes it’s whole segments that change.

This has happened in the last few days. Tuesday I’m told that the script for 2 policies have changed. I had a lieu day yesterday so wasn’t at work. I went in this morning to find that all the scripts have changed! Bloody marvelous.

There I was trying to figure out what was going on during my very first call at 8am. I almost missed details out. I would have been in big trouble. Luckily I took my time as soon as I realised that they had all changed, so I spotted where I had gone wrong and was able to correct myself straight away.

We have major penalties if we don’t pass our quality screening. This is where the company makes sure that we are reading the script to the letter and not deviating at all. If we pass our quality we get an extra bonus. If we fail we lose the extra bonus – which could be a few hundred pound. So when there are changes to the script, we get worried.

We read the script so many times that it becomes memorised, and reciting it becomes automatic. So when it changes it’s very easy to cock up.

Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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