Earlier today a customer fired a policy number at me without giving me chance to make a note of it. I asked her to repeat it a bit slower. She did the same thing. I explained that she had a strong accent and I again asked her to repeat it a bit slower. A simple request I thought. The customer then had a go at me.

‘What do you mean by strong accent?’ She spat. ‘What are you saying? This is discrimination!’

‘You have a strong accent,’ I explained, ‘and you are speaking quite quickly. I am not able to catch what you are saying.’

‘What do you mean strong accent? What are you trying to say? Are you critisising where I come from?’ She asked, along with saying something else that again I couldn’t make out.

‘No.’ I answered. ‘I don’t care where you come from, or where your accent is from. I didn’t catch the number you gave me, and I am trying to explain why. I am saying that you have a strong accent and could you repeat the number a bit slower please as I was not able to get it?’

Maybe I am being a bit naive here. I thought this was a reasonable request and reasonable explanation. This customer, howerever, kicked off about discrimination.

I don’t give a damn where someone is from, but if they speak sofastthatIcan’thearorunderstandwhattheyaresaying, then I am going to ask them to repeat it slower. Why should someone see this as discrimination? If I don’t understand what is being said I am going to ask for it to be repeated. If I had said ‘can you repeat it without an accent’, that would have been prejudice.

I began to wonder if this particular person had a problem with something else. Was she hiding something? What was her real problem?

With some of the things that have happened in the country in the last few weeks, I’m beginning to wonder if there is a hidden agenda going on here. Maybe it’s time that British people started screaming discrimination/prejudice at the slightest thing. Maybe then we’d get things done the way we want them done and not how other people want them done.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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