Digital Chat

I had the opportunity to sit with our digital chat guys today. I found it very interesting. They do very much the same as what I do but they do it online whereas I’m on the telephone.

Customers can chat on the net to one of our agents, and get questions answered about the policies they are looking at. Interestingly these digital guys also get the occasional rude customer! They also get the jokers, the let’s-get-straight-to-the-point customers, and the chat room addicts.

They can monitor the visitors on the website in depth. They know where they are logging on from, how many times each individual has visited the website, how long they’ve been on there, what pages they’re looking at. Sometimes it even provides the customers postcode.

Although I use the net a lot, I’m not a computer tech whiz at all. When I saw just how much information was being picked up from a customer logging on to our company site, it was surprising, if not a little intimidating. Do we want companies accessing so much information this easily? I get the feeling that this will become more in depth in the future as there doesn’t seem to be any legal restrictions on it. I bet some of the bigger companies are already picking up so much personal information about a customer they could probably have access to everything the customer has.

So be aware next time you’re on the net, of how much information you are giving away just be logging on to a website.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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