Open Plan

My call centre is all open plan. There are no divides between each person. We sit on bays that have 3 arms – a bit like the Isle of Man legs. There are 4 people on each arm. Then there is a team manager and a team coach, both of who sit at the end of one of the arms. There are roughly 35 bays on our floor – we’re on the top floor. In the middle is a big operations kiosk.

To say the place is noisy is an understatement. Some days you can’t hear yourself think never mind hearing the customers. And if anyone decides to stand behind you and chat, or if the person next to you decides to talk to someone on the other bay but couldn’t be bothered to walk over to them, well you’ve had it! In that situation it’s normally best to take off the head phones and sit and wait till they’ve moved on.

Worst of all is the managers. They just aren’t bothered if we’re on the phones or not. They stand behind us yelling that there are calls in the queue, or they’ll yell for someone to go see them, or they’ll decide to have meetings in the middle of the floor and will start clapping and cheering as loud as possible. They’re very annoying.

Being open plan also means that you get to see everything. Nothing is private. I’ve seen all sorts of things: people picking their nose; people scratching their bum; guys scratching their balls; women with their skirts in their nickers – I’m pretty sure there are some who don’t wear nickers. It’s not a pretty sight.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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