A customer called up to take boiler cover. I asked the person for their name: ‘It’s Mr Derek A…’ said a very feminine voice. Anyway, who am I to say whether the person on the phone is male or female? I used the name I was given thinking if it’s not correct I’ll soon be put right.
‘What model of boiler is it, Mr A…?’
‘It’s one that fixes on the wall.’
I explained that I needed the model of the boiler and where it could be found. I then heard Mr A… turn to someone else, who sounded male, and ask, ‘What model of boiler is it?’
The male voice responded with, ‘it’s one that does the radiators’.
‘Don’t be stupid. They all do the radiators.’ Snapped Mr A…
Needless to say that I didn’t get the information I needed and sat there for the next few minutes with my hand over my mouth.