We get a lot of wrong numbers coming through at the call centre. Most of them don’t bother us at all. The customer apologises and redials. However, the ones that do annoy us are just like the one I had today.
CUSTOMER: ‘I’m ringing on behalf of Mr…. You installed a boiler in his flat and you’ve left a load of rubbish there. When are you going to move it?’
ME: ‘We don’t install boilers. How did it for you?’
CUSTOMER: ‘… did it.’
ME: ‘Well, why don’t ring that company? You may get an answer if you ask the people who actually did the job.’
CUSTOMER: ‘Why can’t you do it?’
ME: ‘Because we are not…, and we didn’t do the job. May I suggest that you ring the right people.’
Fortunately these type of calls don’t happen that often. Most people are sensible enough to get the number for the company they wish to speak to, and not whatever number that just happens to appear first.