A work colleague had a particularly nasty individual on the phone a few days ago, who insisted in finishing every sentence with the word ‘woman’. We always give our name to the caller – it’s politeness as well as good service. However, this man wasn’t interested in using my colleagues name as he didn’t wish to speak to a woman!
The conversation went along these lines:
‘Good morning. You’re through to (name of colleague). How can I help you?’ She asked politely.
‘Put a man on the phone, woman. I’m not speaking to you.’ He demanded.
‘We are very busy at the moment and my colleagues are busy on other calls, so how can I help you?’ She asked again, politely.
‘Renew my policy, woman.’ He spat.
My colleague was polite throughout the call. But even when she reminded the customer of her name, he still didn’t use it.
Personally I would not have put up with his rudeness and, let’s face it, his prejudice. We are living in the 21st century and to think that there are people like this in the UK now is unbelievable. What a prat!