rudeness – Natural Matrix

Woman!

A work colleague had a particularly nasty individual on the phone a few days ago, who insisted in finishing every sentence with the word ‘woman’. We always give our name to the caller – it’s politeness as well as good service. However, this man wasn’t interested in using my colleagues name as he didn’t wishContinue reading “Woman!”

A Bit Quieter?

Well at long last it’s a bit quieter in my department. I just hope I’m not speaking too soon. It hasn’t stopped the strange ones from calling in though. Like the guy who accused me of being rude when I asked him if there was anything else I could help him with before he went.Continue reading “A Bit Quieter?”

Sheer Rudeness!

Todays bad customer was an elderly lady who was extremely rude and ignorant. After giving me her name she started saying that she had received a load of ‘rubbish and crap’ and wanted to know what it was. She then started giving me a mouthful on how she couldn’t read it because it wasn’t inContinue reading “Sheer Rudeness!”