Mystery Shoppers

A few of my colleagues and I believe that we have had a spate of mystery shoppers phoning us. There have been a number of potential customers ringing up and asking every question under the sun about two or three policies. The questions range from the utterly ridiculous to extremely technological. Definitely not our normal customers who tend to ask questions when they can’t be bothered to read the mailing that has been sent to them. Or the customers who look things up on the internet but can’t be bothered to actually read the information in front of them. No, definitely not our normal customers.

Occasionally we get a customer who knows exactly what they want and what questions they need to ask. This is usually about one policy and they are very specific about what they need to know. They are very different from the mystery shoppers.

The mystery shoppers will start with a basic policy that doesn’t cover too much. They’ll ask some very standard questions about the price, the length of time before cover begins, what’s included, the cancellation period. They will then ask a couple of technological questions about the policy. They then change direction and begin speaking about an upgraded policy, asking questions that are specific to different areas of the upgrade.  These questions are usually too specific to be our standard customers’ questions.

The next tactic is to bring in a third policy and ask a few questions about that. Then the interrogation starts. The questioning goes back and forth between all three policies and if we are not careful we get confused and say the wrong thing. I always make sure what policy we are talking about before I answer, and my answer will always begin by referring back to the specific policy or element we are talking about.

The question is:  Are these mystery shoppers from our company? Or are they from another company? We don’t know the answer there. But one thing is for sure, if we answer incorrectly we are in serious trouble.

 


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Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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