Packhorses

It’s so busy at work at the moment we all feel like a bunch of packhorses. Do this, do that, jump, jump again, stay in your seat. Their favourite one is ‘get on available’. Everything we do that is not on the phone is questioned. Where are you going? What are you doing? Why areContinue reading “Packhorses”

Tricks of the Call Centre

We’ve been very busy of late in the call centre. Almost at the end of the financial year so the company is trying to make as much money as possible. Trouble is there are not enough agents to handle the call volume. We are frequently getting call queues of double figures. The company gets finedContinue reading “Tricks of the Call Centre”