Phoning While Driving

We have many customers who phone us while driving. ‘I’m on hands-free.’ They say. Now, it is against the law in the UK to be using a hand-held phone while driving, stopped at traffic lights, or in a traffic queue. It can be 3 penalty points and £100 fine minimum, and £1000 fine and disqualificationContinue reading “Phoning While Driving”

Tricks of the Call Centre

We’ve been very busy of late in the call centre. Almost at the end of the financial year so the company is trying to make as much money as possible. Trouble is there are not enough agents to handle the call volume. We are frequently getting call queues of double figures. The company gets finedContinue reading “Tricks of the Call Centre”