Tricks of the Call Centre

We’ve been very busy of late in the call centre. Almost at the end of the financial year so the company is trying to make as much money as possible. Trouble is there are not enough agents to handle the call volume. We are frequently getting call queues of double figures. The company gets finedContinue reading “Tricks of the Call Centre”

And I Haven’t Even Won The Lottery Yet!

What a great morning. It was like christmas for the next five years had all arrived at once. My dreams had come true. Shangrila was real. Heaven was on Earth. Paradise was found. Get the picture? And the reason for this sudden onset of ecstasy? This all too brief moment of bliss. This amazing turnContinue reading “And I Haven’t Even Won The Lottery Yet!”