Too Busy

It’s too busy at work at the moment. Don’t even have time to breathe never mind think about what I’m doing. As usual they’ve sent the mailings out all at once instead of staggering them. At the same time they’ve put out media advertisements. Now we are inundated. It would be good for the companyContinue reading “Too Busy”

Tricks of the Call Centre

We’ve been very busy of late in the call centre. Almost at the end of the financial year so the company is trying to make as much money as possible. Trouble is there are not enough agents to handle the call volume. We are frequently getting call queues of double figures. The company gets finedContinue reading “Tricks of the Call Centre”