And I Haven’t Even Won The Lottery Yet!

What a great morning. It was like christmas for the next five years had all arrived at once. My dreams had come true. Shangrila was real. Heaven was on Earth. Paradise was found. Get the picture?

And the reason for this sudden onset of ecstasy? This all too brief moment of bliss. This amazing turn of events. This moment of wonderous rapture…

We have many phone lines coming into the company. I think they put a different phone number on every set of mailings they send out. Then there’s the normal number that is on the policy documents and on the internet. Anyway, several of these lines weren’t working correctly, including the main company phone number. It meant that people phoning us were coming through but we couldn’t hear them and they couldn’t hear us. After several ‘hello’s’ we ended the calls. There was nothing else we could do.

So for most of the morning I got the opportunity to cut people off. And I hadn’t even won the lottery! Fantastic! It was great! I loved it! I wish it happened every day.

It didn’t last long.

This afternoon we were back to normal. In more ways than one. Here’s two examples of conversations with customers. The first is a call I had, and the second is a colleagues.

‘Hello. You’re through to…at…Could I take your name please?’

‘This is…’

‘And what’s your address Mr…?’

‘My address is…’

‘How can I help you today Mr…?’

‘Could you send me an enquiry pack?’

‘No problem. I’ll get that in the post. You’ll receive it in a few days time.’

‘Do you want my address?’

‘You’ve just given it to me.’

‘Hello. You’re through to…at…Could I take your name please?’

‘No. It’s not relevant. I just want an enquiry pack.’

‘No problem. I’ll get that in the post for you, and you’ll receive it in a few days time.’

‘Thanks. Bye.’

‘Before you go can I just ask where you’d like me to send it to? I will need your address and your name, otherwise you won’t receive it.’



Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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