We often send the terms and conditions out with our mailing packs so that customers can read the two page document that gives them full information about a product. They then know exactly what they are buying before calling us.
I asked a customer if she had received the terms and conditions from us, regarding a particular policy that she wanted to take out.
‘Yes. I have them.’ She told me after a few seconds of flicking through papers.
Not altogether convinced I asked her if she’d read them.
‘No, but I’ll do it now. It’s only one paragraph.’ She answered confidently.
Well it’s not one paragraph. It’s a two page document. However, I was impressed with the fact that saw it as one paragraph and was able to read it within ten seconds.
Fitflop Women’s Walkstar III Nubuck Sandals
Driving Test Success All Tests 2014/15 (PC DVD) £6.82
