Discrimination

My company has now decided to have a live stream of director interviews. It’s a great idea. Gives us an idea of what is going on with the company.

However, those of us in the call centre have no sound on our computers. The company seems to think that we would be stupid and use it while dealing with our customers. Maybe they don’t understand the pause button.

So now we have the whole call centre who can’t hear the interviews and have no idea of what is going on. It would be really nice if we had the same facilities as the rest of the company. It feels like discrimination to me.

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Six Months In The Call Centre: The First Six Months Of My Blog

Harry Potter Colouring Book

Trivial Pursuit Harry Potter

Red Meat Causes Cancer?

I saw on the TV this morning that ‘they’, whoever ‘they’ are, have now said that red meat can cause cancer. Well, this is not actually news. It’s been known for sometime. If you haven’t seen it watch the video of ‘Forks Over Knives’ (forksoverknives.com). It details research done showing the effects of an animal based diet and the effects of a plant-based diet. It’s quite eye-opening. The video is from 2011. However, in the 1970’s China began research on its own population to see what the correlation was between diet and cancer. The research was published in 1981.

The statistics show that countries who have the largest animal based diet also have the largest number of deaths due to coronary disease or cancer, while countries on a large plant-based diet have a lower number of deaths due to these medical reasons.

Researchers have also found that switching to a plant-based diet can reverse the effects of many conditions, including diabetes, arthritis, obesity, cancer, and many others. Now I’m not telling anyone to give up any medication they are on, but it’s been found that a plant-based diet makes people feel healthier and they feel that they have more energy.

In my mind the question is: ‘Why is this only now being said in the media, when it’s been known for sometime?’ The answer is very simple. The meat and dairy industry is a multi-billion pound industry. In the UK the only time we will get to hear the truth of this is when it begins costing more money in the NHS to treat these problems, than the meat and dairy industry is bringing in. After all, money is more important to people in power then the health of the workforce. If one worker dies there is always another to fill the place.


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Forks Over Knives (DVD) (UK Release)


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Dress The Desk

We’ve begun to dress the desk, or the bay as it is. Our Halloween theme is fortune telling, which has annoyed certain people. See my previous post for more information on that. It seems to be one particular person that is really not liking it.

We’ve chosen a theme for our decorations. We’ve set up a fortune telling scene with two skeletons. I’ve taken in many of my own personal things such as tarot cards, candles, runes, Ouija board, crystal balls, pendulums, etc. It looks really good. There is a prize of pizza for the winning team. As far as we know we are the only team to have a theme for our decorations. So we reckon we have a good chance of winning. Now that will be interesting.

Even though certain people are not wishing to take part it would be very churlish if the rest of the team refused them pizza if we win. I certainly would not say no to them. However, if I hear any comment about ‘halal’ I will explode. It won’t just be any old explosion. It will be of nuclear proportions. But we’ll have to wait and see what happens.


Samhain: Rituals, Recipes and Lore for Halloween (Llewellyn’s Sabbat Essentials)


Llewellyn’s 2016 Sabbats Almanac: Samhain 2015 to Mabon 2016

Halloween 3m Bat Attack – Hanging Bats from Ceiling – Bat Attack Foil Ceiling Hanging Decoration – 3m x 30cm

Halloween Party Friendly Gothic Decorating Kit


Halloween 25th Anniversary Edition (DVD)


Blood Stained White Stockings Halloween Fancy Dress

Racial & Religious Hatred, Prejudice, Slander, Defamation

Something was given to me at work today that could be seen as labelling a particular religious group as devil worshipers. I know that they are not.

The information was copied off a website and was given to several people so I asked for a copy. I read it through with interest. Some of it was factual information but then came the lovely sentence referring to, ‘…idol worshipers and devil worshipers…’.

I sent off an email to all of our team pointing out that this particular religion does not worship the devil, and that it was defamation and slander. Thinking about it afterwards it seems to me that it could also be seen as inciting religious or racial hatred. It has been passed to several people, some of whom do not know anything about the religion in question, so it could manipulate their way of thinking.

I’ve spoken to my family about this also. They think that this is a ‘sackable’ offence. They think I should lodge a formal complaint and take it further. Even though the information was obviously copied and pasted from a website.

If you are reading this you may be wondering what religion I am talking about. Well, usually when this type of thing crops up we are hearing about people saying things about Islam and Muslims. People are then in uproar screaming about racism and prejudice.

This particular information was taken from a Muslim website. It talks about the origins of Halloween, or Samhain, which is actually factual information. It then goes on to give basic information of the Christian church labelling it ‘evil’. After that it discusses the Islamic view of Halloween and tells Muslims they shouldn’t take part in any ‘idol worship or devil worship’.

As I put in my email to the team:

1) Pagans do not worship the devil. You have to believe in the devil to worship it and Pagans do not have any concept of this entity. Also, if you check back in Christian history, the devil was actually put into the bible by the Council of Nicaea back in AD326, or sometime around then. It doesn’t actually exist – only in the minds of people who believe in it. Pagans do not.

2) Pagans do not worship idols. We, yes WE, have Gods or Goddesses or both, who we worship. Our deities are as real and as important to us as Allah is to a Muslim.

I don’t call Muslims devil worshipers because they do not follow my religion, so what gives them the right to label me as such because I am not Muslim? Some people need to grow up. Tolerance is something that some people do not understand. Accept of course when they want people to show it towards them. But then some people are used to getting everything they want aren’t they?

Many people celebrate Samhain in the UK as a religious celebration. If you don’t like it go live elsewhere.

HAPPY SAMHAIN PEOPLE!

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Refugees or Migrants?

This week we’ve seen some horrible images of babies and children being tear gassed. These people are trying to get away from this kind of barbarism and they’ve walked straight into it. But have they? I mentioned in my last post about the men coming from Pakistan and mixing with the refugees. It’s my opinion that it’s because of these illegal migrants that the genuine refugees are being treated so badly.

Refugees are people fleeing from a war zone, torture, genocide, etc. You’d expect the biggest majority to consist of women, children, elderly, ill, and disabled. But instead what we see is groups of men who look fully able-bodied. In Calais some of them are armed with machetes and are attacking trucks. You’d think that these men would be trying to help their countries get rid of ISIL. You’d think that these men would not be running away but would be trying to help their fellow countrymen.

The media has mentioned that there are women and children travelling alone, and even lone children, amongst the refugees. So it’s even more disgraceful that groups of men are coming from Pakistan to mingle with them. I really hope that they sort them from the genuine people and march them straight back to where they came from.

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Refugees

You would have to be a very hard person not to be moved by the picture of the little boy who drowned. The photo has moved a lot of people around the world. The people who took money from his family have been arrested and will, hopefully, face many years in jail.

We all know that people are leaving Syria and neighbouring countries to get away from the threat of ISIL. But amongst these genuine refugees are those who are taking advantage of what they think is a quick way to get into Europe. So there are many Pakistanis, mainly young men, who are mingling with the refugees in the hope of getting to Europe without the proper protocol. The authorities are faced with the question of whether to spend the vast amount of time and money needed to sort out the fake from the real, or to just accept them all regardless.

These fake refugees are putting the lives and well-being of the genuine people at risk. We’ve all seen the refugees being given food and clothing as they have none – but some of this is going to people who are migrants not refugees. These scoundrels are taking food that is badly needed by people – often children – who fled a war-torn country.

Someone said to me that this is human nature – to take advantage. I say that we all know right from wrong and this is very wrong. These people should be ashamed of themselves putting these vulnerable people at risk. They are no better than these monsters who are overcrowding unbalanced boats.

Then there is the question of the root cause of the matter. Should the military of Western countries be used to wipe ISIL off the map? Many people would say yes because of the atrocities they are committing. But wouldn’t this be against our own fundamental rights of ‘freedom of speech’, ‘freedom to worship how we choose’, ‘freedom to believe in what we choose’? Where do we draw the line between ‘freedom’ and ‘going to far’?

Many Muslims in this country say that ISIL propaganda is not true Islam. Indeed there are Islamic countries that are fighting the ISIL threat. There are many people, both Muslim and non-Muslim, who are having their freedom took away. There are people being sold into sexual slavery or murdered because they won’t convert to ISIL ideology, and this includes Muslims. People are terrified that their children will be taken so they are choosing to flee their homes on overcrowded boats in the hope that someone in the West will help them.

Which brings up another question. Is it really a matter of religion for ISIL, or is it more about power and money? Power over people using fear and manipulation. Making money from selling children into sexual slavery. We are living in the 21st century. We know that we are all connected, all living on one planet, breathing the same air, eating the same foods. We should not be allowing this type of horrendous activity. We should all be standing up against it and if that means blowing ISIL off the map then so be it. No one should have to live in this type of fear.

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Black Country Flag

This week a so-called ‘equal rights campaigner’ has branded the Black Country flag as racist. According to Patrick Vernon the chains on the flag represent slavery. What an idiot!

The Black Country is an area within the West Midlands with a very distinctive history. With the Victorian Industrial Revolution this area became the manufacturing and foundry hotbed of the UK. The smog from the foundries covered everything with dirt hence the name ‘Black Country’. The area is known for chain making, lock making, and various other things in this ilk. This is part of our heritage. It is part of UK history. We are not going to change our history for some idiot who obviously has no education.

I’m sick of people saying to us that their ‘cultural people’ have no mention in certain historical films or books, or such like. Well you weren’t in our history at that time, so why the bloody hell would we put you in it? I remember watching Shaka Zulu, a South African series about a Zulu tribe. Very good series I might add. There were no white people in the tribe. Guess why? Well it was set before Europeans got there so there wouldn’t be any white people there. All the white people knew this and weren’t offended by it. In fact I didn’t hear any white person screaming ‘prejudice, get us in the program!’ But then they had common sense to look at the time period it was set in, and didn’t have a Himalayan mountain sitting on their shoulder.

If you find a depiction of a chain on a flag offensive then tough! Go live somewhere else. Walk to the West and you will find the Atlantic ocean. Carry on walking.

With regards to the slavery trade of past centuries- it was quite normal for African tribes to capture their rivals and sell them as slaves to the Europeans. So don’t just blame ‘white’ people. Take a look at African tribal history. They sold each other. Got it? They fought each other. They took prisoners and they sold them as slaves – if they didn’t keep them for themselves that is.


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Derogatory Additions To Names

I expect a lot of people have seen the news about a gentleman who had a derogatory addition to his surname. It was in the news recently and a great deal on social media. Not a nice thing to happen at all. I can’t see anyone enjoying getting a letter with that kind of thing on there. Fortunately it doesn’t happen very often. Although saying that, there are many occurrences of letters being sent out to people who have passed away. Also offensive.

The media have been saying that this offensive addition to the gentleman’s surname was deliberate. But was it? From what I’ve read there is an investigation underway at the moment. But what possible reason would an agent have to do this? If the agent was someone who was just plain and straight forward prejudiced against skins of a particular colour, or particular religion, then surely it would have been spotted well before hand. I can’t see a large company keeping on an agent who is prejudiced, or in fact, a person applying to work at a multi-cultural company if they were prejudiced. Doesn’t make sense either way.

Working in a call centre myself I know first hand how bad it can be on the phones. I often have people coming through and I ask them for their name and haven’t got a clue what they’ve said. Whether it’s a bad line, a strong accent, speaking too quickly, or someone covering the mouth piece, there have been times where I’ve been completely stumped. I’ve begun the call by calling them what I thought they said only to be told quietly bluntly that I’m wrong!

Some customer don’t understand what ‘initial’ means. So when I ask for an initial they spell out their name. I’ve had customers give me their full names – first, middle, last – all in one breath. It can be quite difficult at times, and it’s very common for us to have to ask a customer to spell out their surname and then spell out their first name. Just so that we can understand them.

Is this what happened in this unfortunate case? Was it just a matter of the agent not understanding the customer? It’s interesting to note that at my company there is a split with what people think between those on the phones and that those who aren’t. Those of us on the phones are all saying this couldn’t possibly have been done deliberately – it’s just too easy for us to hear the wrong information. While those who are not on the phones are all saying it was deliberately done.

The only reason I can see for this to have been done deliberate is if the agent had just had enough. I’m not saying that this is what happened here. I don’t know. And I’m certainly not saying that this customer was aggressive. Again I don’t know. But having worked on the phones for so long I’ve had my fair share of abusive customers and it would be so easy to want to get my own back. I never have. But there have been times when the temptation has been very strong.

I had a customer complain that I was heavy breathing. I had a cold and because I was breathing through my mouth he could hear it. Another customer complained about the same thing with one of my colleagues who had asthma. This is blatant prejudice towards us when we are not well. One customer complained about a colleague who asked him to call back. He wanted to speak to an English person but everyone was on the phone as it was particularly busy. My Nigerian colleague asked him to call back later when it was a bit quieter and he may get an English person. He called back and complained about her. This again was prejudice.

What is annoying is that the company upholds the complaints from the customers. Customers come first. It should not be happening. Customers should not be treating agents in this manner. We are not pieces of dirt. Some customers are extremely offensive, aggressive, bullying, prejudicial, swearing, and downright nasty. Agents are human beings. I got to the end of my tether a few times. I got into trouble raising my voice to one woman who was insulting me and shouting at me. We can only take so much before we snap. Is this what happened in the news item recently? I will be very interested to see what the investigation uncovers.


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Driving Test Success All Tests 2015 Edition (PC DVD)


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Margaret Road Wednesbury WS10 7QT 07505067286 naturalmatrixtherapy@outlook.com By appointment only, so please contact me to discuss available times.