We’re renowned for our politeness in this country – with the exception of a few people. But I sometimes think it would be really good to say exactly what we think without holding back. I spoke to a very nice gentleman earlier today, so I was naturally polite. However, if I had said exactly whatContinue reading “Renowned For Our Politeness”
Tag Archives: insurance
Please Know What You’re Ringing For Before Calling
A potential customer was asking me about the ‘gap’ in the supply pipe today. She explained that there was a gap in the pipe under one section of property. How the hell water was getting into her home with a gap in the pipe I really can’t explain. She asked if we would cover thisContinue reading “Please Know What You’re Ringing For Before Calling”
Internet Sales
I frequently get people phoning up asking me what the price is of the policies on the internet. Not a strange request in itself, but many of them inform me that they have the web site up in front of them at the same time. The price is is in very large figures. Very clearlyContinue reading “Internet Sales”
Script Changes
As we are regulated by the FCA we have a script to follow when setting up a sale. In fact, there’s a bloody script for everything, but the main one is for a new policy. Anyway, this script is 12 pages long. Luckily we don’t have to read every word. A lot of it isContinue reading “Script Changes”
Trying It On?
Yet again I had someone trying it on. Customer had set up a policy over the net knowing full well that it wasn’t a landlords policy. I was only alerted because he phoned in to query his payment details. He tried saying that the landlords policies don’t cover certain things that he wanted covered, soContinue reading “Trying It On?”
Deaf Customers On The Telephone
A customer phoned through a few days ago and advised me that she was profoundly deaf. She wanted to renew her policy. I dutifully raised my voice by several octaves until she could just about hear me. Because we are registered by the FCA there are scriptings that we have to adhere to. With myContinue reading “Deaf Customers On The Telephone”
Boiler Details?
First day back at work and I had to set up boiler policies. Not too bad, except that many people ringing in did not have the details of the boiler with them. ‘It doesn’t say you need that’, I was told on several occasions. Surely it’s common sense that you need to supply the boilerContinue reading “Boiler Details?”
A Matter of a Simple Yes or No
A customer hung up on me today because I asked him to confirm his boiler details. He asked me to take his boiler details from an old cancelled policy, in order to raise a new insurance policy. I read the boiler make and model out to him and asked him to confirm that these detailsContinue reading “A Matter of a Simple Yes or No”
Natural Matrix 