Deaf Customers On The Telephone

A customer phoned through a few days ago and advised me that she was profoundly deaf. She wanted to renew her policy. I dutifully raised my voice by several octaves until she could just about hear me.

Because we are registered by the FCA there are scriptings that we have to adhere to. With my thoat aching and my voice beginning to fail I began to start on the one paragraph for renewals that we need to read out. The customer immediately began to complain and told me that she ‘hadn’t got a clue what I was on about’. I spoke louder and tried a few times to read this paragraph, and got the same response each time. She then decided to have a got at me.

She began shouting at me saying that all she wanted to do was give me her card number to renew her policy, and I was refusing to take it. I wasn’t. I was trying to do my job. While she was ranting and raving at me, which took several minutes, I decided it would be best to stay silent. When I had had enough I told her to send it in the post.

At this point my colleagues were doubled up with laughter. I was trying to keep a straight face, which was increasingly difficult, and the customer still said she couldn’t hear me and didn’t know what I was talking about.

If someone is that deaf why do they insist on using the telephone when they can send something in the post? My voice had almost gone by the time I had finished. She couldn’t hear me and didn’t understand anything I was saying. So why did she phone? The renewal letter has a reply form. Why make life difficult for herself and for other people? Did she think that she could just ring someone, give her card number to a person she couldn’t hear and it would be all safe and secure? The outcome of that kind of situation does not bear thinking about. Some people are definitely a threat to themselves.

Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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