Our call centre seems to be a beacon for wannabe lawyers. Not sure why. I sometimes wonder if they have plans to sue the company, for something. Not sure what.
Over the years I’ve been working there I’ve seen the comings and goings of several lawyers. Some of them are fully qualified while others are still studying. I’m sure the customers would be extremely polite if they knew they were talking to a lawyer! That would be interesting.
It’s an ideal place to study. Although quite busy most of the time there are the quiet periods when we are able to get a book out. You often see people writing away with very complicated looking tomes next to them. The flexible hours are also convenient for those attending university.
Working at a call centre also gives young people the experience of dealing on a one to one basis with the general public. This is a prerequisite of many careers.
We are called upon to show a multitude of traits – knowledge, specialism, empathy, sympathy, to name but a few. We deal with all walks of life, cultures, ages. We have to deal with angry customers, pompous customers, grieving customers, sick customers, or just plain thick people. We have to know our products indepth as well as being uptodate with the laws on DPA and the regulations of the FCA.
It’s not as easy as the general public think. We are expertly trained with many qualifications, from outside and inside the company. We are frequently treated like diret by customers who don’t know the difference between a drain and a clean water pipe, and we are constantly being asked about other companies – something that we cannot discuss.
And we get paid better than a lot of other people.
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Published by Mandee
I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer.
EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc.
I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example.
Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover.
The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant.
I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings.
Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.
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