Renowned For Our Politeness

We’re renowned for our politeness in this country – with the exception of a few people. But I sometimes think it would be really good to say exactly what we think without holding back.

I spoke to a very nice gentleman earlier today, so I was naturally polite. However, if I had said exactly what I wanted it would have been a very different story. The conversation would have gone something like this:

ME: ‘Good morning. You’re through to…How can I help you?’

CUSTOMER: ‘Hello. I’ve just been looking on the internet at your boiler cover. Could you just run through what it covers for me? I’m looking at the one that is £.. a month.’

ME: ‘No problem. It states quite clearly on the internet what it covers, but if you wish me to tell you as well, here goes. It covers…just as it says in front of you.’

CUSTOMER: ‘Does it include a boiler service?’

ME: ‘As it quite clearly states on the internet, yes it does. It’s that big blue bubble that says free boiler service included. The one that’s stuck in the middle of the page. You can’t miss it.’

CUSTOMER: ‘Do you do cover for burst pipes and electrics as well?’

ME: ‘Well, you know the page you are looking at right now? If you glance ever so slightly to the right you will see our package cover with all of that included. That’s right, it’s right next to the boiler cover.’

CUSTOMER: ‘What does this one cover?’

ME: ‘I’ll run through it for you. You can follow the list on the web page as I’m reading it out to you. It covers…’

CUSTOMER: ‘What’s the price of this one?’

ME: ‘You see those big numbers with the pound sign in front of them? That’s the price.’

CUSTOMER: ‘How do I set this up?’

ME: ‘It can only be set up on the net. As it states.’

CUSTOMER: ‘I don’t know how to use the computer.’

ME: ‘Well you found our web page on the computer. You also found the boiler cover that you were interested in. You didn’t have too much problem there did you?’

As I say, the actual conversation on my part was more polite than this. Probably for the best. We do have customers like this very frequently, though. Not just about the internet site, but also about their documents. It’s very clear that they have the information in front of them, but they can’t be bothered to actually read it themselves. It’s easier to call us. Perhaps they’re hoping that we’ll tell them something completely different.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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