Yet again I had someone trying it on. Customer had set up a policy over the net knowing full well that it wasn’t a landlords policy. I was only alerted because he phoned in to query his payment details.
He tried saying that the landlords policies don’t cover certain things that he wanted covered, so he had set up the incorrect policy. He even tried blaming another company, saying that they had advised him to set up this policy! He wasn’t at all happy when I told him it was an invalid policy so no repairs would be done.
I reminded him that it stated on the internet that it wasn’t a landlords cover, and that the landlords policies were specifically detailed. He had obviously looked indepth because he knew of things on the terms and conditions. He must have thought that we were thick and wouldn’t notice!