Customers were going mad today! Call after call after call. Not pleasant, especially when half of them came through to the wrong department. We were ripping our hair out by the end of the night.

A lot of them were quite rude as well. And deaf. When my colleagues phoned me I had to ask if I was shouting or speaking too loud. I had to do this with several customers so it seemed like it was becoming the norm.

I had a customer yelling at me saying we had phoned her 3 times today. However, it wasn’t us it was some other company. She just got our number off the internet so decided to call and vent her anger. Thanks lady. Very clever of you.

I had an elderly customer asking why we had taken a payment out of her bank. I asked her what company name was next to the payment. Yes, you guessed it. It wasn’t us. That call took 20 minutes. I explained several times that the name of the company on the bank statement was who the payment was made to. A very simple deduction. She couldn’t take it in. She kept going on about a letter she had received with our company logo. I kept pointing out that the letter was not her bank statement. I had to speak loudly to this customer as well.

Now I’m knackered.

Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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