A potential customer was asking me about the ‘gap’ in the supply pipe today. She explained that there was a gap in the pipe under one section of property. How the hell water was getting into her home with a gap in the pipe I really can’t explain.
She asked if we would cover this ‘gap’. I explained about our policy coverage. She then told me that her ‘household’ won’t cover this ‘gap’. I asked what she meant by ‘household’. I figured this could mean anything from meaning that hubby couldn’t fix it, family couldn’t fix it, landlord couldn’t fix it, lodgers couldn’t fix it, students couldn’t fix it, house insurance couldn’t fix it, and the list goes on.
She didn’t know what she meant by ‘household’ either.
She then asked about what the water board would do. I explained what the water board would do in regards to a burst on this pipe. She then asked me if I would ‘like to guess’. What the hell I was supposed to guess about I have absolutely no idea. She completely floored me with that one.
Now I know that most people aren’t technically minded. If I didn’t work at this company I wouldn’t have the knowledge about pipes, etc, that I have learnt. But why can’t some people have a basic idea of what they are talking about before they ring up a company? You don’t have to have the technical stuff. Just simple straight forward questions and then we can explain the technical stuff to you. We would prefer people not to call if they can’t even voice simple questions.
A bit of common sense wouldn’t go amiss either. If your water supply pipe has a gap then you won’t be getting any water and there’s probably a major problem. Very simple. Your watter supply pipe does not have gaps in it unless it’s burst or damaged.
And another thing – I don’t do guess work. If you want something conjured out of thin air go see a magician.