Please Know What You’re Ringing For Before Calling

A potential customer was asking me about the ‘gap’ in the supply pipe today. She explained that there was a gap in the pipe under one section of property. How the hell water was getting into her home with a gap in the pipe I really can’t explain.

She asked if we would cover this ‘gap’. I explained about our policy coverage. She then told me that her ‘household’ won’t cover this ‘gap’. I asked what she meant by ‘household’. I figured this could mean anything from meaning that hubby couldn’t fix it, family couldn’t fix it, landlord couldn’t fix it, lodgers couldn’t fix it, students couldn’t fix it, house insurance couldn’t fix it, and the list goes on.

She didn’t know what she meant by ‘household’ either.

She then asked about what the water board would do. I explained what the water board would do in regards to a burst on this pipe. She then asked me if I would ‘like to guess’. What the hell I was supposed to guess about I have absolutely no idea. She completely floored me with that one.

Now I know that most people aren’t technically minded. If I didn’t work at this company I wouldn’t have the knowledge about pipes, etc, that I have learnt. But why can’t some people have a basic idea of what they are talking about before they ring up a company? You don’t have to have the technical stuff. Just simple straight forward questions and then we can explain the technical stuff to you. We would prefer people not to call if they can’t even voice simple questions.

A bit of common sense wouldn’t go amiss either. If your water supply pipe has a gap then you won’t be getting any water and there’s probably a major problem. Very simple. Your watter supply pipe does not have gaps in it unless it’s burst or damaged.

And another thing – I don’t do guess work. If you want something conjured out of thin air go see a magician.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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