What’s Best?

A woman called today not sure of which policy she wanted or what was best for her. I gave her details of the policies in question and asked which she favoured.

‘Oh I don’t know.’ She said. ‘I don’t know what’s best for me. What would you suggest?’

‘Well,’ I said, ‘I can’t give you advise as I don’t know anything about your property, so I won’t know what’s best for it.’

‘Well I don’t know either!’ She said indignantly.

‘But you live there!’ I reminded her.

Surely a homeowner will know about their property? Surely a homeowner will know what insurance they have or don’t have? Or am I being naïve again? Answers on a postcard…


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