Today was another day of ‘here-we-go-again’.
‘I’m looking at your…cover on the website. The one that’s £19 a month. Could you tell me what it covers and what the price is?’
‘As you just told me the price is £19 a month. As you can see it covers…’ Was my reply.
What is it with people? When a person tells me they are looking at the policy they are ringing about why do they need to ask questions about it? Especially when they have already told me the answer to the exact question they are asking, and they have the full details in front of them.
Another customer asked: ‘I am looking at the cash back offer. It says £29.50 a month. Is that correct?’
What does he actually expect me to say apart from ‘yes it’s correct’. Maybe I should say ‘no it’s not right at all. We just put anything on the net. It’s ok to advertise anything for any price on the net. When you set it up we’ll charge you something completely different.’ I’m sure customers would enjoy that.
Is it really so hard for some people to realise that what they are looking at is the actual information and won’t change if they ring us? Do they not realise that we can’t advertise a product unless it has the correct information? If we didn’t we would get fined and possibly closed down. I don’t think the company will want to risk that somehow.