Why Phone a Call Centre When You’re Deaf?

An elderly woman called me a few days ago and she couldn’t hear a thing I was saying. She was also very rude and verbally abusive.

She wanted to renew her policy. A very simple procedure. But, as normal, because we are regulated by the FCA (was FSA) we have to give certain information before taking payment details.

‘I can’t hear you’, she started. I spoke louder. ‘I haven’t got a clue what you’re saying. I can’t hear you.’ She repeated. I tried again very patiently, speaking louder and slower. ‘I haven’t got a clue what you’re going on about. All I want to do is renew my policy and all I get this crap. You people are ridiculous. I’ve got my card here to pay you. Why can’t you just take the number? I can’t hear a thing you’re saying.’

I had had enough by this time. I told her to send it in the post. She hung up.

If she was that deaf why was she using the telephone? If she was that deaf how could she say she didn’t know what I was talking about? She was obviously a very rude and ignorant person.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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