I felt compelled to cut someone off today.

A person rang and said that he was ringing for someone else. He then gave me a policy number. I asked him to confirm the DPA – a legal requirement. Silence. He then asked if the policy was active. I again asked for DPA. Silence. He then said it wasn’t needed as the customer was in a nursing home and he (the caller) wanted to know if the policy was active.

I informed him, in a very curt manner, that because he was refusing to do DPA and he was not the customer, I was not obliged to answer any questions or speak to him. I didn’t give him chance to say anything else. I ended the call.

DPA is a legal requirement. Gone are the days when anyone could ring up a company and fire a number at them, and then expect to get as much personal information as they could. We can no longer speak to all and sundry without the policy holders permission. This is safer for the policy holder. And safer for us.

If you wish to ring us on behalf of someone else you’d better make sure that if that person is living then they need to give us permission to speak to you. I don’t care if you have their permission to speak to us on their behalf. You can rattle on as much as you want. I don’t have permission to give you their details without speaking to them. I’ll sit in silence and then cut you off. You talk to the dialling tone as long as you want.

This is what Power of Attorney’s are for. You send us a copy if you have one for a relative/friend. If we haven’t seen it you are not going to get any information. If you don’t have POA then write a letter and get the customer to sign it, or phone us while you are with them so that we can speak to them. It’s very simple.

Not to mention the fact that telling us who you are is also good manners and politeness.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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