Spoke to a very nice person today who couldn’t remember their own address, didn’t have bank details when they wanted to set up a policy, and gave a completely incorrect phone number. Luckily this person phoned us back with the details. Even luckier – I was on the phone to another customer when the call came in.
You may be thinking that this was a pensioner who was having difficulties. This wasn’t an elderly person. It was someone quite young. And quite posh.
Makes you wonder how some people actually manage to survive.
