Yesterday a customer was constantly moaning while I was trying to set up a policy for him. He had a titled name and seemed to think that this gave him an excuse to be ignorant and rude.
As an insurance company we are regulated by the FSA, or the FCA as it is now known. Because of this we have to give out a lot of information when setting up a policy. Information that has been passed by the FCA and legally. We would prefer not to read this script, but it’s the job so we just get on with it. The customers would probably prefer not to listen to the script but most of them understand that we are regulated, which makes things safer for them and for us.
However, this particular customer kept telling me to get on with it. I explained, quite patiently (very hard for me), why I had to give him the necessary information. I also explained that if he didn’t want to listen he could post the application form. None of this seemed to satisfy him. In fact I explained and gave the option about 4 times during the call. I then made sure I read the script with the best ‘nice’ voice possible, probably bordering on extremely sarcastic! I also spoke extra slowly just to piss him off.
At the end of the call I explained everything again. ‘Oh,’ he said, ‘I didn’t know this. It wasn’t explained to me.’
It just goes to show that a titled name doesn’t make you intelligent.
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Published by Mandee
I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer.
EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc.
I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example.
Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover.
The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant.
I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings.
Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.
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