I found out yesterday that I’m ranked 12th in the call centre, out of about 300+ people. I was quite proud of that. One of my team mates was at number 1, and most of us are in the top 60. It’s based on a few different things, not just sales and conversion, but also on quality and adherence.

There are about 20 teams of 12 agents each on our floor, and my team as a whole are the best of the bunch. I think we should feel really proud of that.

The only problem is that this ranking will change every day. We don’t know what type of calls we’re going to get, or whether we’re going to make any sales or not. So today I could be at number 1 – or at number 300!

Categories: Call Centres

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