‘Is my security light covered?’ I was asked today. ‘No’ I replied, ‘but the wiring going to the security light will be covered.’
‘I don’t want the wiring covered.’ He told me. ‘I only need the light bulb changing.’
This was followed by a lengthy discussion about us not changing light bulbs under the insurance policy – it being a simple matter of general maintenance. The customer tried desperately to get me to change what I was saying, even trying to make me believe that it was covered previously. Changing light bulbs has never been covered, it still isn’t, and it is not going to be.
He then tried asking if the guttering was covered. On receiving a negative answer he again tried the same tactics that he had tried with the light bulb.
Whether he was trying it on and hoping to get me to change what I was saying, or whether he just wasn’t listening to me, I’m not sure. He did change the subject mid sentence several times as if trying to slip me up. He didn’t sound stupid. For all his trying though, I stuck to what I was saying as I know what the policy covered and didn’t cover.
I seriously believe he was trying to slip me up. If I’d have lost my patience and slipped up, he would have been able to call up and get something stupid covered after lodging a complaint about me. ‘The agent told me it was covered.’ Our calls are recorded. I would have been in trouble and he would have got someone out to change a light bulb and clean his gutter out for him. Thankfully my experience kept me out of that deep hole, and kept me calm and patient while repeating the same thing over and over.
The customer are not always right. Sometimes they can be downright crafty or deceptive.
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Published by Mandee
I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer.
EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc.
I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example.
Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover.
The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant.
I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings.
Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.
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