Verbal Warning

A couple of months ago I was pushed over the edge by an irate customer. Not a good thing to happen. The customer wanted to vent feelings of frustration and I was the unlucky person who answered the call. I was asked to explain what she should do when something wasn’t covered under the policy. Unfortunately I am not able to advise so she wasn’t at all happy about that.

The more I tried to explain about the regulations I have to follow the angrier she got. She raised her voice. I raised my voice. I then threatened to cut her off. She hung up. She then phoned back and complained about me. I got into trouble – disciplinary and verbal warning.

I have to wait until August for it to be lifted off my file. In the meantime I’m having extra coaching. I have also decided to try and have a more positive mind set as I have been a bit down in the dumps for a few months and it’s time I pulled myself back up. Time for positive transformation.

I’ve never had a disciplinary before – never in my whole working life. That’s no mean feat. And to get a disciplinary and a verbal warning together was a big wake up call. I had to do something to make sure that a customer didn’t push the wrong buttons again.

So I’ve begun to read a few books about the Law of Attraction. Basically if you think positive, speak positive, act positive, then you will automatically attract positive. If you think negative, speak negative, act negative, then you will attract negative. Sound simple? Give it a go. It’s surprising how many times we are thinking negatively. Someone may annoy us but instead of saying anything we ‘let it go’. But we don’t let go of it, because we play it over and over in our heads. Then there’s all the negative moaning we do: ‘It’s cold.’ ‘It’s too hot.’ ‘That woman’s wearing strange clothes.’ ‘That bloke is too loud.’ ‘Why I am I being bothered?’ The list goes on…

I am in the process of realising how negative I can actually be. It’s also made me realise how negative people around me are. So I am in the ‘realisation period’, as I call it. The very beginning of changing my outlook.

I’ve tried a few things to look on the positive side. One book suggested a journal to list the things that ‘have happened’ the next day. That’s right – you write it as if it has already happened. The difference is that you write everything in a very positive way: any meetings you have end the way you want; public transport is running on time with no problems; you get to work on time; disagreements are sorted out amicably; you get the deal you have been working on. Get the picture? Well I’ve been giving this a go, and quite a bit of it has worked – as long as you keep a positive mind set.

I’ve noticed that as soon as I begin to moan about something I get a bad call. If I start worrying about something I get a bad call. I begin to think about something that cheers me up and I get a lovely friendly person calling me. I’m thinking that this positive mind set theory is brilliant. I’m going to continue and see where it leads me – a big lottery win is on the list.

Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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