A customer called in a few days ago and spoke to one of our managers. She expected the manager to help her but she refused to do DPA.
DPA is required by law. We cannot discuss policy details to anyone unless they are the policy holder, or if the policy holder gives us permission to deal with another person. Giving policy details out to anyone without permission is a criminal offence and will, obviously, land us in an awful lot of trouble.
This customer would not do the DPA. She would not give any details of who she was, yet she expected our manager to assist her! When it was politely refused, and an explanation was given as to why it was refused, she became extremly abusive.
When the abuse and name calling didn’t work, she started on the threats. ‘I can find out who you are and where you live,’ she told our manager. She then started asking for the managers home address!
None of this worked. What the customer didn’t realise is that the phone number she was calling from came up on telephone! So any problems from this customer and not only do we have a recording of her threats but also the telephone number she’d called from. Easy to trace.
Needless to say she didn’t get any help whatsoever. But we had a very good laugh at her expense.
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Published by Mandee
I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer.
EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc.
I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example.
Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover.
The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant.
I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings.
Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.
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