We are based in the UK with a primarily British workforce, which is spread across different cultures and religions. There are also a small number of Europeans, Africans, Americans, and other nationalities, many of whom are students, or are in the UK because of their partners’ work. They all speak impeccable English – they have to as they are dealing with British customers.

Occasionally we get the ignorant prejudiced twat calling in and having a go at us for being in India. We’re not in India. We’re in the UK. We also have the occasional male bigot who does not want to speak to a female agent – tough it’s the 21st century and 50% of the workforce is female. Get over it. We also get people having a moan and venting their spleen about various situations in the country. This often includes relating to us their thoughts on various cultures or religious communities. The world at large is multi-cultural – be realistic. Do you go abroad? Do you still have a go about other people while you’re abroad?

These people can’t see us. They don’t know what the colour of our skin is, or what religion we happen to follow. They don’t know if we were born in the UK or elsewhere. Unless they get through to someone who obviously has a non-UK accent! I’ve spoken to people who often begin to relate their religious beliefs to me. One customer asked if I would like some information sent. I don’t discuss my religion with customers – it’s my business.

Quite a few of my colleagues have spoken to customers who have been openly prejudiced about people of other colours. Often they have been speaking to black or Asian agents and have not even realised it. These agents have had the grace to remain positive and polite on the phone to these people, when they are in their rights to refuse the call and to cut them off.

As agents we are doing a job and trying to help the people phoning in. Sometimes these people make life very hard. Yes, I have cut people off for being rude or prejudiced. I have even cut people off when they are sniffing down the phone and can’t be bothered to blow their nose before they phone in. I don’t need to listen to the crap. Whatever thoughts or beliefs people have, they should keep them to themselves when dealing with companies.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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