Back At Work

Back at work today after a few days peace and rest – it already feels like 10 years ago. I was booked in for training today. Started fine.

Went into work nice and early so that I could print off documents and change details for a couple of customers. Got that sorted then spent a nice half hour drinking coffee and doing the sudoko in the Metro. Then went to the training department.

Firstly it became apparent that there was more than one training class going on, and a few people were sent to the wrong one. After a few minutes we started. We were there for half hour before we got a call saying the phone lines were extremely busy so training was cancelled. Lovely.

The company offered voluntary redundancy last year and quite a few people accepted. This year they are short staffed. On top of that they are sending out mailings to customers for various things all at the same time. With a bit of a thought process things like this could be prevented. However, I’m sure that the higher echelons of the company have their reasons for doing everything at the same time when there’s not enough staff to cope with it. What those reasons actually are, are beyond my comprehension.

Categories: Call Centres

9 thoughts on “Back At Work

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