Phone Etiquette Part 1

We constantly get callers who don’t know how to use the telephone with the correct etiquette – or manners as it’s more commonly called. Here’s a list of some of the more common rude mannerisms.

1) The Hollywood Actor
We’ve all seen the films where some actor or another has to use the phone. They never hold it correctly. The receiver is always held with the hand around the phone. If it’s the conventional landline then the hand is around the mouth piece at the bottom of the phone. If it’s a mobile their hand is usually around the whole phone especially the bottom part where the mouth piece is. They don’t worry – they’re actors and not actually making a real phone call. But many people – wannabe Hollywood actors – do exactly the same thing when they’re making a real phone call. Result? All we hear is a garbled, muffled sound. We haven’t got a clue what you’re going on about so there’s really no point in you phoning us. Go away.

2) The Nervy Type
This is the person who is so nervous about phoning in that they actually haven’t stopped to think about what they’re phoning for. All we get is a load of stuttering, uming and arghing, and then a story that is so disjointed it makes no sense whatsoever. Result? We are literally left speechless. Although we have a lot of sympathy for nervous people – we don’t bite – we would much rather you think about what you want before phoning us. Write it down if it helps. Or talk slowly until things come back to you.

3) The Ill Person
We really have no business knowing about your ills and woes. It has nothing to do with us. You may be really sick – we do have sympathy and feeling towards people. We are human after all. But telling us a sob story about the 16 different types of illness you have will not get you a discount. Then there’s the people who have coughs and colds. Now I know we are all prone to these annoying maladies, and we all have to continue our normal daily stuff (accept if you have man flu and then the rest of us have extra chores). But when you call someone it is a very good idea to give your nose a good blow before phoning. Also have a good cough before calling. Keep a glass of water handy. Coughing down the phone, sniffing down the phone, or blowing your nose while on the phone certainly won’t pass the virus to us, but it makes us feel nauseous. We are not going to sit at our desk and start vomiting. Being made to vomit is against our health and safety therefore you will get cut off.

4) The Chewer
It’s definitely not cool to phone someone while you are chewing or eating. It sounds disgusting. Slurping down the phone is not trendy or fashionable. Why not put the food down or chuck the chewing gum when you make a phone call? It’s bad manners to eat down the phone, it sounds sickening, and you deserve to be cut off.

5) The Shouter
Trust me on this. If we can’t hear you we will tell you. There’s no need for you to assume that we are deaf. We work in a call centre and so far I have not met anyone in there who has hearing difficulties. If you, the customer, has hearing difficulties please don’t assume that we do also. We don’t. You do not have to shout. We can’t do our job properly if we have the hold the headset a foot away from our ears.

Here’s just a few to get started. Part 2 coming up…


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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