We constantly get callers who don’t know how to use the telephone with the correct etiquette – or manners as it’s more commonly called. Here’s a list of some of the more common rude mannerisms.
1) The Hollywood Actor
We’ve all seen the films where some actor or another has to use the phone. They never hold it correctly. The receiver is always held with the hand around the phone. If it’s the conventional landline then the hand is around the mouth piece at the bottom of the phone. If it’s a mobile their hand is usually around the whole phone especially the bottom part where the mouth piece is. They don’t worry – they’re actors and not actually making a real phone call. But many people – wannabe Hollywood actors – do exactly the same thing when they’re making a real phone call. Result? All we hear is a garbled, muffled sound. We haven’t got a clue what you’re going on about so there’s really no point in you phoning us. Go away.
2) The Nervy Type
This is the person who is so nervous about phoning in that they actually haven’t stopped to think about what they’re phoning for. All we get is a load of stuttering, uming and arghing, and then a story that is so disjointed it makes no sense whatsoever. Result? We are literally left speechless. Although we have a lot of sympathy for nervous people – we don’t bite – we would much rather you think about what you want before phoning us. Write it down if it helps. Or talk slowly until things come back to you.
3) The Ill Person
We really have no business knowing about your ills and woes. It has nothing to do with us. You may be really sick – we do have sympathy and feeling towards people. We are human after all. But telling us a sob story about the 16 different types of illness you have will not get you a discount. Then there’s the people who have coughs and colds. Now I know we are all prone to these annoying maladies, and we all have to continue our normal daily stuff (accept if you have man flu and then the rest of us have extra chores). But when you call someone it is a very good idea to give your nose a good blow before phoning. Also have a good cough before calling. Keep a glass of water handy. Coughing down the phone, sniffing down the phone, or blowing your nose while on the phone certainly won’t pass the virus to us, but it makes us feel nauseous. We are not going to sit at our desk and start vomiting. Being made to vomit is against our health and safety therefore you will get cut off.
4) The Chewer
It’s definitely not cool to phone someone while you are chewing or eating. It sounds disgusting. Slurping down the phone is not trendy or fashionable. Why not put the food down or chuck the chewing gum when you make a phone call? It’s bad manners to eat down the phone, it sounds sickening, and you deserve to be cut off.
5) The Shouter
Trust me on this. If we can’t hear you we will tell you. There’s no need for you to assume that we are deaf. We work in a call centre and so far I have not met anyone in there who has hearing difficulties. If you, the customer, has hearing difficulties please don’t assume that we do also. We don’t. You do not have to shout. We can’t do our job properly if we have the hold the headset a foot away from our ears.
Here’s just a few to get started. Part 2 coming up…
21 thoughts on “Phone Etiquette Part 1”
I’m gone to say to my little brother, that he should also
visit this weblog on regular basis to obtain updated from
Excellent site. Lots of useful info here. I am sending it to
some buddies ans also sharing in delicious. And obviously, thanks
on your effort!
Hey there! I just wanted to ask if you ever have any issues with hackers?
My last blog (wordpress) was hacked and I ended up losing a few months of hard
work due to no backup. Do you have any solutions to protect against hackers?
A good firewall and a good password
Do you have a spam problem on this blog; I also am a blogger, and I was wondering your situation; many of us have developed some nice practices
and we are looking to trade methods with other
folks, be sure to shoot me an email if interested.
When someone writes an paragraph he/she retains
the image of a user in his/her mind that how a user
can know it. So that’s why this article is perfect.
Greetings! Very useful advice in this particular article!
It is the little changes which will make the most
important changes. Thanks a lot for sharing!
Hey there are using WordPress for your site platform?
I’m new to the blog world but I’m trying to get started and create my own.
Do you require any coding expertise to make your own blog?
Any help would be really appreciated!
WordPress and no coding
Howdy would you mind stating which blog platform you’re working
with? I’m going to start my own blog in the near future but
I’m having a tough time choosing between BlogEngine/Wordpress/B2evolution and Drupal.
The reason I ask is because your design and style seems different then most blogs and I’m
looking for something completely unique. P.S Sorry for getting off-topic but I had to ask!
Hey there! I could have sworn I’ve been to this website before but
after reading through some of the post I realized it’s new to me.
Anyhow, I’m definitely delighted I found it and I’ll be
book-marking and checking back often!
Hello my friend! I wish to say that this article is amazing, great written and come with
almost all vital infos. I’d like to look more posts like this .
It’s an remarkable paragraph for all the internet people;
they will obtain benefit from it I am sure.
You need to take part in a contest for one of the most
useful websites online. I am going to highly recommend this
There is definately a great deal to find out about this issue.
I really like all of the points you made.
I am regular reader, how are you everybody? This article posted at this web site is really nice.
Do you mind if I quote a couple of your articles as long as I provide
credit and sources back to your site? My blog is in the
very same niche as yours and my users would truly benefit from some of the information you present here.
Please let me know if this okay with you. Thanks a lot!
That would be fine. Thank you for asking.
Oh my goodness! Amazing article dude! Thank you, However
I am having difficulties with your RSS. I don’t understand the reason why I cannot subscribe to it.
Is there anyone else getting identical RSS issues?
Anyone that knows the solution will you kindly respond?
I’ve been exploring for a little bit for any high-quality articles or blog
posts in this kind of space . Exploring in Yahoo I at last stumbled upon this website.
Reading this info So i’m satisfied to show that I’ve a very just right
uncanny feeling I discovered just what I needed. I so much surely will make
sure to don?t disregard this site and give it a look regularly.