Read or Listen

I’ve mentioned this subject a few times about people who go on the net and then ring us for the information that is right in front of them, or ring us asking about a product and then not listening to what we are saying. It’s a very common occurrence and very annoying. I had a very nice lady doing exactly this a few days ago.

It normally takes about 10 minutes to set up a policy. This particular one took over 45 minutes. Not because it was a difficult policy or because there was too much information for me to give out. No. It took ages because the customer hadn’t bothered reading the information on the net – where she saw the policy – and hadn’t decided whether she wanted excess or no excess. In fact she changed her mind 3 times during the call. She also asked many questions – all of which were answered on the web.

I managed to keep myself calm and patient throughout the call. This is quite an achievement for me. I have very little patience with people who are lazy or thick. Several times I had to say to her ‘, I didn’t say that…’ and then repeat what I’d said, because she clearly wasn’t listening to my answers when she asked a question. For an example of how the call went throughout the 45 minutes, I told her the payment options and said there was no further charge whichever way she chose.

‘I want to pay monthly. Is there any further charge?’ She asked.

I was very glad when I had finished the call.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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