landlords – Natural Matrix Therapy

Trying It On?

Yet again I had someone trying it on. Customer had set up a policy over the net knowing full well that it wasn’t a landlords policy. I was only alerted because he phoned in to query his payment details. He tried saying that the landlords policies don’t cover certain things that he wanted covered, soContinue reading “Trying It On?”

Be Thick And Blame Someone Else

I had to explain to a customer that her policy was not a landlords policy, but was intended for homeowners at their main place of residence. ‘Is this something new?’ She asked me. I explained it wasn’t new but had been the case since she started the policy. ‘So I’ve been paying for a policyContinue reading “Be Thick And Blame Someone Else”