November And December Chaos!

Well it’s that time of the year again. The month when companies want everything all at once. When they have loads of offers/sales and try to succeed in getting everything at once. My company is no exception. It’s total chaos. November and December chaos.

We’ve got mailings galore going out. Offers on the internet too. It’s crazy at the moment. So busy that we don’t have time to breathe, never mind think about what we’re doing. Of course it’s bringing out the silly questions and the annoying customers. It’s exhausting the agents and making us cranky and do stupid mistakes.

Friday was the worst day. I was ready to scream after one hour. At the end of the day I was ready to commit hari kari – and it wouldn’t have been on myself.

I asked a customer to confirm the address of the property covered. ‘Your address?’ He asked.

Another customer rang up complaining about an automatic renewal on his policy. He read the section out on the documents:

‘I states here that it will be an automatic renewal unless I advise you otherwise,’ he said. ‘I told the young man I didn’t want it automatically renewed, so why is it on auto renewal?’

‘It isn’t on auto renewal,’ I told him. ‘You the told the agent you didn’t want it and he’s removed it. You will have to contact us next year to renew.’

‘But it states it will be automatically renewed unless I tell you otherwise.’

‘Yes. You have already told us otherwise. My colleague has removed it.’

‘But it states here…’

I ended up explaining 6 times that he had already ‘advised us otherwise’, so the auto renewal had been removed. Eventually he got it.

It may not be a physical job, but it is very exhausting to deal with this day after day, especially when it’s busy. It’s mentally draining . Mind numbing. These last few weeks especially I have felt brain dead by the time I get home. I’m not sleeping, I’ve got a cold, I strained my shoulder, and I’ve been having stomach pains. On top of that two of my colleagues – in another department – have been annoying me. So much so that I’m ready to grab one of them and smash her head through nearest wall.

I’m definitely not in a good place mentally at the moment.

Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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