Why Write About A Call Centre?

I wanted to write about my work in the call centre because a lot of people think it’s a dead end job, that we’re common-as-muck, a room full of chickens. Ask a chicken to change your bank details and see how far you get.

The recent BBC series didn’t do anything to alleviate this preconception – if anything it made it worse. I watched a few programmes and was quite shocked at how they could get away with half the stuff they were doing, not to mention how stupid some of them were made to look.

We have a lot of graduates in our call centre. There are a few school leavers as well. We have to adhere to strict DPA laws as well as confidentiality regulations. We have to be emphatic, understanding, sympathetic, as well as know how to operate several computer systems. On top of this there is constant training on the products. It’s a very pressurised environment. Mentally draining and exhausting. They can’t just employ anyone.

I hate to admit it but there are also a few idiots.

On Friday I had to ring a particular department as a customer had been waiting for a call from them. There were no notes on my system to tell me what was going on, so I was unable to help the customer myself. This is not an unusual occurrence for this department. I got through to a young guy who informed me there were no notes!

‘I know that,’ I answered. ‘Why can’t you guys put notes on the system so that we can help the customers?’

‘I completely understand,’ he said, trying to sound emphatic. ‘We have this problem all the time.’

I’d never of guessed if he hadn’t told me.

Luckily I don’t need to be emphatic, understanding, or sympathetic with colleagues – only polite. I politely told him to take the call and help the customer. He got the message.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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