I had a very nice gentleman phone me today. A professional person from a respected profession. He was ringing about a particular policy we offer.

I’ve been very careful not to mention the company I work for during my blogs, or say anything that could relate to the company. People who work there obviously spot the things I’m talking about, but anyone outside would not know. It could get me into trouble if I make mention of them or give anything away. So for ambiguous purposes I will use a colour!

‘I’m calling about the Yellow policy’, said Mr A. ‘It only covers yellow, but you probably won’t know about that.’

‘That’s why it’s called the Yellow policy’, I answered with the politest sarcasm.

I work for the company so of course I’m going to know. His patronising back fired. He might think he’s speaking to a dumb-ass call centre agent, but he proved to be the biggest dumb-ass.

Another customer, also very polite and friendly, rang to ask about a mailing she had received.

‘I’m reading here about your Purple cover. This letter says it covers…Is that right?’

Firstly we can’t put anything false in the adverts. Boy would we be in trouble. Secondly what purpose would it serve. We want customers who stay with us. If they think we’ve lied they’ll be leaving in their droves. Thirdly, miss-selling is a big issue at the moment for many companies. Any company with half a brain would be training their staff to stay well away from miss-selling.

Of course the information in our adverts is correct. The problem is that many customers don’t bother reading it properly, or they need some kind of affirmation to give them the confidence of buying. There are too many people in this country who need other people to confirm to them that they are making the right choice. People need to stop being sheep. They need to start using their own minds and thinking for themselves.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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